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Salesforce CEO Marc Benioff: AI Innovation Outpacing Customer Adoption at Dreamforce 2024

Salesforce CEO Marc Benioff told CNBC that AI innovation is dramatically outpacing enterprise adoption. At Dreamforce 2024, he emphasized Agentforce AI as the core of all Salesforce products while addressing the company’s stock performance.

In a revealing interview at Dreamforce 2024, Salesforce CEO Marc Benioff delivered a stark assessment of the current artificial intelligence landscape, stating that technological advancement is dramatically outpacing enterprise adoption. The comments came during a conversation with CNBC host Jim Cramer as thousands gathered at San Francisco’s Moscone Center for the annual technology conference.

The AI Adoption Gap