Dr. Kelly Fletcher, Chief Information Officer at the State Department, is transforming diplomatic operations through AI modernization and enhanced cybersecurity. Her team supports 100,000 users across 190 countries while managing unique mission challenges. The reorganization of Diplomatic Technology aims to balance scale with functional intimacy.
Artificial intelligence and diplomatic technology modernization are transforming how the U.S. Department of State operates globally, according to Dr. Kelly Fletcher, the department’s Chief Information Officer. As both CIO and assistant secretary leading the Bureau of Diplomatic Technology, Fletcher oversees technology delivery to 100,000 users across 190 countries, managing everything from enterprise services to mission-critical applications and cybersecurity.
Unique Security Challenges in Diplomatic Technology