The Human Edge: How Small Businesses Are Winning with Emotional Intelligence in the AI Era
The Unexpected Shift in Workforce Strategy While headlines scream about artificial intelligence replacing human workers, small businesses are quietly making…
Tag: Customer experience
Duke Energy’s Digital Chief Reveals AI Strategy for Power Grid Modernization
Duke Energy’s chief information officer outlines the company’s measured approach to AI implementation and digital modernization. The energy giant is balancing technological innovation with grid reliability as data centers drive unprecedented electricity demand.
Digital Transformation at Scale
Duke Energy’s chief information officer Richard Donaldson is steering one of America’s largest energy companies through a comprehensive digital and AI transformation, according to recent reports. With nearly twenty-five years at the company and nine months as CIO, Donaldson leads technology strategy across Duke’s vast operations spanning generation, transmission and distribution across multiple states.